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Annual Technical Support Contracts:
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Services Included
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Level I
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Level II
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Level III
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Level IV
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Level V
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Level VI
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FTP site access
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
|
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Remote Support via AMMstar NOC *
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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Help Desk Hours Included (Business Hours)
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1 / month
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2 / month
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12 / quarter
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18 / quarter
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36 / quarter
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unlimited
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Onsite Hours Included (Business Hours)
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2 / year
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4 / quarter
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8 / quarter
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12 / quarter
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24 / quarter
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Maximum Onsite Visits Included (Business Hours)
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1 / year
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1 / quarter
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2 / quarter
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3 / quarter
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6 / quarter
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Post-Business Hours Support Auth. Code
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Yes
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Yes
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Yes
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Yes
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Yes
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24/7 Support Authorization Code
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|
|
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Yes
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Yes
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Yes
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* Requires Remote Link Application
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