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Networking Services
LAN / WAN Deployment and Implementation Services
Deploying and implementing networks and network enhancements are crucial to the success of your business. AMMstar understands that it is not only important what products you select but also how you will implement those products efficiently and effectively. With our various network services (project management, staging, network integration services) you can rely on AMMstar to meet your deployment and implementation goals at a price you can afford. As a result, you can optimize your technology capabilities and increase your return on your investment.
Staging and Pre-Configuration
Staging and Pre-configuration of your network equipment ensures proper operation. Our technicians configure the hardware and software, and load IP addressing information to your specifications. These efforts reduce network installation delays that jeopardize on-time completion of a your project. Through our staging efforts you can be assured that the configuration matches your specifications and the manufacturer's parameters greatly reducing the possibility of equipment failure following installation and minimizes the delivery of dead-on-arrival units. AMMstar will document critical information necessary for maintenance and support contracts, warranty registration and future upgrades before the staged equipment is delivered to your site.
IT Services and Maintenance
Your service vendor should be willing to work in partnership with you to custom design a solution that fits your unique service needs. Managing an IT department is a complex process. Are the people working in the department constantly trained on the newest products and techniques? Do they have access to the most current manufacturer software patches, updates and support tools? How do you handle vacations and sick time?
At AMMstar we begin by listening to your vision. We must not only understand where you are; we must understand where you want to go. AMMStar will work with you to design a custom service solution that can encompass a wide range of technologies and disciplines. From dedicated onsite technicians to emergency dispatch of network engineers, AMMstar can design a solution that fits your situation.
One of the problems facing IT departments today is managing the array of computer technology available to companies. While IT is a strategic advantage when employed properly, it has been known to displace the core business as the primary company focus. AMMstar understands this problem, and offers customized solutions to the maintenance dilemma. AMMstar will work with you to determine the level of support required for your infrastructure. From active Network Monitoring and Management to flexible hour on-site break-fix technicians AMMstar designs a service that meets your needs. AMMstar's staff of professional service personnel work to blend the solution into a comprehensive plan that meets the objectives held in the client's vision.
Another advantage that AMMStar can provide is upgrade planning and procurement. We'll sit down with you and review your current IT infrastructure. We will work with you to determine the best upgrade path, and then walk with you every step of the way to ensure a successful transition. By providing you with intelligent solutions to the upgrade process we'll free you up to concentrate on your core business.
From PC's to printers, software and networking AMMStar is with you every step of the way, providing the kind of one on one attention and support not available from larger IT vendors.
Help Desk
AMMstar can empower IT managers with the up-to-the-minute information needed to make mission-critical decisions quickly and with confidence. Today's distributed computing environment has made change management a nightmare for many organizations. AMMStar's Help Desk solutions make it a breeze. New hires, employee transfers, system upgrades, and other frequently repeated tasks can be managed with ease. Call management is the ability to accurately and effectively log, track, hold, forward and escalate calls as necessary, preventing any call from being lost or forgotten. Fast becoming the quintessential, pivotal point for corporations seeking to maximize efficiency, the automated help desk optimizes service and minimizes costs. Help Desks can provide the essential core foundation for a whole suite of advanced products and services that radically transform management's ability to control its internal and external business environment. Help Desk systems are designed to coordinate a variety of key enterprise-wide management tasks and functions including: problem management, complex scheduling, cost and asset management, configuration management, depot management and field service management as well as business processes and methodologies themselves. Processes that used to tie up senior managers for extensive periods of time can now be an automated function with senior managers reviewing outcomes and insuring consistency. Successful help desk systems fill a void in the workplace by providing knowledge-rich relationships between the user and the system. In many applications, help desk software provides "wizards" (the experts) who guide us through the troubled waters to the land of resolution. The concept of human-centered approaches to information management is very appealing because it reveals that these systems have been developed with "people" in mind. All of us are now being required to quantify the results of our efforts. We have to prove that our work is value-added. Every company (and every individual) must position themselves for success in a marketplace that's becoming increasingly competitive. The relationship between the company and the help desk must be strong and focus on reaching beyond the traditional roles and concepts once held. Reengineering and workflow improvement initiatives are just the beginning. We need to know how to assess our core competencies, track our successes, and measure how our solutions are affecting business. Information and understanding are not enough. Today's end-user is required to take action. Knowledge gives us the ability to be proactive and productive. It empowers us to meet and even exceed the expectations of today's business environment. Let AMMstar empower you to be more productive.
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