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Features & Benefits
Powerful Features for Enterprise-wide Productivity
The 3Com® IP-Telephony module delivers the communications flexibility and ease of use that enterprises of all sizes need to increase productivity, strengthen customer interactions, and lower costs. Part of the 3Com Convergence Applications Suite, it supports both the 3Com VCX and NBX® platforms.
The module facilitates business collaboration with powerful, built-in call-processing features that include voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voicemail/e-mail clients, and optional unified messaging capabilities. User feature programming and web-based administration simplify day-to-day operation.
To meet the needs of a mobile workforce, the module offers even casual remote workers all the services they would get at central offices without awkward call-forward functions or multiple voicemail boxes.
The IP Telephony module integrates cost-effectively with business applications such as customer relationship management and call centers, enabling integration with advanced call center management, routing, monitoring, and recording components for more effective service activities.
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